view cart menu separator categories menu separator faq
advanced search
My item arrived with an issue or is defective, what do I do?
Do you charge sales tax?
Where will you ship to?
When will my item ship?
What exactly does factory reconditioned mean?
I need to file a warranty claim for my item..how do I do this?
How do I know it is safe to order from Otter Creek Trading Co?


My item arrived with an issue or is defective, what do I do?
Return Policy: (Kodak and Polaroid) Please email us at support@ottercreektrading.com and we will work to promptly resolve the isuse. All defective items will be replaced within 15 days upon receipt of the returned item. OC Trading will pay for return shipping of the replacement item. Beyond 15 days the item would need to be sent to the mfr for replacement via the included warranty. Return Policy: (iRobot) In the rare event your item arrives defective or develops any issue during the warranty period, simply call the provided iRobot 800 # and they will replace the unit at no cost to you.

top^

Do you charge sales tax?
Only North Carolina residents are charged applicable sales tax

top^

Where will you ship to?
We currently ship to the 50 US States and Puerto Rico

top^

When will my item ship?
We typically are able to ship the next business day after payment is received and approved. An exception to this is payments made by PayPal e-check. These payments take several days to clear and we can not ship until the payment has cleared.

top^

What exactly does factory reconditioned mean?
We sell only Class A units, factory reconditioned by the mfr to new condition. They come with a full mfr warranties (see product details for warranty specifics) Class A Definition: What this means is it was returned by a retailer to the mfr. for reasons other than being defective. The mfr. takes these units, tests them in the same manner as they do new units and they certify them as new condition units. They however can not resell them as new so they are dubbed reconditioned. Since they do not have a defective history and are essentially new units, Most, including Kodak carry the same warranty as a new item and ship with the same accessories. They function as new and are generally identical in appearance to new units.

top^

I need to file a warranty claim for my item..how do I do this?
All items come with a manufacturer warranty. If the item you ordered is defective please follow instructions on your warranty documentation that came with your item. You will need to show proof of purchase for your item for the warranty to be valid. If you need a sales receipt, please email us at support@ottercreektrading and we will be happy to send you one. To file a claim with Kodak: Simply call 1-800-235-6325

top^

How do I know it is safe to order from Otter Creek Trading Co?
We have been in business since 2001 and we have been a trusted eBay Platinum PowerSeller since 2001 with over 24,000 positive feedback ratings! Our eBay ID is ottercreektrading Also your payment is fully protected by Google checkout as well as PayPal.

top^

Last Updated: 1 Aug 2009 06:14:42 PDT home  |  about  |  terms  |  contact
Powered by eCRATER - a free online store builder